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A Great Place to Work
At Trace Hospitality, we foster a collaborative, inclusive, and supportive work environment where innovation thrives and employees feel valued. We invest in our team through professional growth opportunities, competitive benefits, and wellness initiatives, empowering each individual to reach their fullest potential and contribute meaningfully to our shared success.
Position title
Service Associate
SCOPE OF WORK
The Service Associate at Dot’s Café is responsible for delivering exceptional customer service, ensuring a pleasant dining experience for guests, and assisting in the smooth operation of the cafe. This role involves a combination of front-of-house duties, including customer service, order taking, and serving food and beverages, as well as back-of-house support, such as maintaining cleanliness and inventory management.
Key Duties and Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done. Dot’s Café employees always find new ways to look after the business, their customers, and their colleagues. Within this, the key responsibilities for this position are:
Customer Service
• Greet and welcome customers promptly with a friendly and positive attitude.
• Assist customers in making menu selections and provide recommendations based on their
preferences.
• Take accurate food and beverage orders and relay them to the kitchen staff.
• Serve food and beverages to customers in a timely and professional manner.
• Address customer inquiries and resolve complaints effectively, ensuring customer satisfaction.
HR Responsibilities
• Participate in team meetings and training sessions as required.
• Collaborate with team members to maintain a positive and productive work environment.
• Provide feedback to management on staff performance and customer feedback.
• Assist in the training and on-boarding of new employees.
Financial Responsibilities
• Handle cash and card transactions accurately and efficiently.
• Assist in daily cash reconciliation and report discrepancies to management.
• Support inventory management by monitoring stock levels and reporting shortages.
• Assist in the preparation of financial reports as needed.
General Responsibilities
- Ensure that the appropriate standards of conduct, proper grooming i.e. hygiene, uniform and appearance are maintained at all times.
- Adhere to health and safety regulations, the standards of cleanliness and procedures for personal hygiene in accordance to food handling standards.
- Assist in the opening and closing procedures of the café
- Restock supplies and ensure all equipment is in good working condition.
- Perform other duties as assigned by the Supervisor/ Store Manager.
JOB LOCATION:
Abu Dhabi, UAE
Reporting To:
Supervisor /Store Manager
Date Posted:
24 March, 2025
Position title
Store Manager
SCOPE OF WORK
The Store Manager at Dot’s Café is responsible for managing daily operations, ensuring exceptional customer service, leading the team, and maintaining financial health and operational standards. This role requires strong leadership and a focus on delivering a high-quality customer experience while achieving business targets.
Key Duties and Responsibilities
Operational Management
- Oversee opening and closing procedures, ensuring the café operates smoothly at all times.
- Ensure strict adherence to health, safety, and sanitation regulations by conducting regular inspections and audits.
- Inventory Management: Manage inventory levels, ensure timely ordering, and minimize waste by tracking stock usage and ensuring product freshness.
- Collaboration with Kitchen Staff, Work closely with kitchen staff to ensure efficient food and beverage service that meets quality standards.
- Maintain a clean and organized café, including dining areas, service counters, and storage spaces.
Customer Service Excellence - Lead by example to ensure exceptional customer service is delivered consistently, creating a positive atmosphere for customers.
- Handle escalated customer complaints and inquiries, resolve issues professionally, and implement
improvements based on customer feedback. - Develop and implement strategies to enhance customer loyalty and satisfaction, such as promotions or personalized service.
Staff Management - Manage trials manning requirements with Area Manager, onboarding, and training of all front-of-house and kitchen staff, ensuring employees meet service and performance standards.
- Create efficient staff schedules that balance operational needs with labor costs, ensuring appropriate staffing levels.
- Conduct regular performance reviews, set clear expectations, and provide feedback for staff development and improvement.
- Foster a positive, collaborative work environment, motivating staff and resolving employee issues or conflicts promptly.
Financial Responsibilities
- Oversee the café’s budget, controlling operational expenses and labor costs to meet profitability
goals. - Monitor sales performance daily, weekly, and monthly to ensure targets are met, and analyze trends to identify areas for improvement.
- Implement cost-saving measures in areas such as inventory, labor, and utilities, while maintaining service and product quality.
- Lead initiatives to boost profitability, including upselling, cross-selling, and strategic promotions.
- Ensure accurate cash handling, and oversee financial reporting, including daily reconciliations and end-of-day procedures.
Marketing and Branding
- Uphold and promote Dot’s Café’s brand standards in all aspects of customer service, food presentation, and employee conduct.
- Collaborate with the marketing team to execute in-store promotions, events, and campaigns designed to boost sales and customer engagement.
- Actively engage with customers to gather insights, respond to trends, and ensure the café stays competitive in the local market.
- Represent Dot’s Café positively in the local community, building relationships with customers, vendors, and stakeholders.
Compliance and Quality Assurance
- Ensure the café meets all local health, safety, and food handling regulations, maintaining up-to- date certifications and staff training.
- Conduct regular checks on food and beverage quality, ensuring consistency in taste, presentation, and freshness.
- Ensure staff follows company policies regarding behavior, appearance, and operational procedures.
HR Responsibilities
- Work closely with HR to ensure all company policies, including those related to conduct, attendance, and labor laws, are followed.
- Support HR initiatives for staff development and employee engagement, encouraging a culture of growth and professional development.
General Responsibilities
- Work with other departments such as finance and marketing to align the café’s goals with overall company objectives.
- Represent Dot’s Café in a professional and positive manner in all interactions with customers, vendors, and external partners.
- Stay updated on industry trends and best practices to continuously improve the café’s operations, service offerings, and customer experience.
JOB LOCATION:
Abu Dhabi, UAE
Reporting To:
Operations/ General Manager
Date Posted:
14 April, 2025
Position title
Barista
SCOPE OF WORK
The Barista at Dot’s Café within Trace Hospitality is responsible for preparing and serving a variety of coffee drinks, teas, and other beverages to customers.
Key Duties and Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done. Dot’s Café employees always find new ways to look after the business, their customers, and their colleagues. Within this, the key responsibilities for this position are:
Job Responsibilities
- Prepare and serve coffee drinks, teas, and other beverages according to Dot’s Café’s recipes and standards.
- Operate coffee machines, grinders, and other equipment safely and efficiently.
- Maintain knowledge of different coffee blends, origins, and brewing methods.
- Ensure consistency in taste, quality, and presentation of all beverages.
- Greet customers warmly and provide prompt and friendly service.
- Take customer orders accurately and provide recommendations based on preferences.
- Address customer inquiries and resolve complaints professionally.
- Foster a welcoming and positive atmosphere in the café.
- Maintain cleanliness and organization of the coffee bar area.
- Clean and sanitize equipment, utensils, and work surfaces regularly.
- Monitor inventory levels of coffee beans, syrups, and other supplies.
- Restock items as needed and notify management of low inventory levels.
HR Responsibilities
- Participate in training sessions and team meetings as required.
- Adhere to all company policies and procedures.
- Foster a collaborative and supportive work environment with colleagues.
- Assist in the training of new baristas as needed. Finance Responsibilities
- Handle cash transactions accurately and efficiently.
- Operate the point-of-sale (POS) system, process payments, and issue receipts.
- Monitor and report any discrepancies in cash handling to the manager.
- Assist in maintaining cost control by minimizing waste and optimizing ingredient use.
General Responsibilities
- Ensure that the appropriate standards of conduct, proper grooming i.e. hygiene, uniform and appearance are maintained at all times.
- Adhere to health and safety regulations and food handling standards.
- Maintain punctuality and reliability in attendance.
- Stay updated with industry trends and new beverage offerings.
- Perform other duties as assigned by the Head Barista/Store Manager.
JOB LOCATION:
Abu Dhabi, UAE
Reporting To:
Head Barista /Store Manager
Date Posted:
11 April, 2025
Company culture and employee benefits
At Trace Hospitality, we cultivate an inclusive and dynamic company culture rooted in collaboration, creativity, and continuous growth. We prioritize employee well-being by offering competitive compensation, professional development opportunities, wellness initiatives, and a supportive, flexible working environment designed to inspire and empower our team members to thrive personally and professionally.
